Terms & Conditions

REMOVAL, STORAGE and INSURANCE Terms and Conditions

Terms and conditions under which all work carried out by Little Loads CC is covered. All correspondence must be forwarded in writing to Little Loads. Please be aware that moving and storing household items is risky. Our liability for loss and damages is limited. Little Loads is not responsible for all damages or loss you might suffer. Little Loads has a limited goods in transit insurance policy (fire, collision, and hijacking only) in place.

These conditions explain your rights, obligations, and responsibilities and those of Little Loads for removal, storage, and insurance services. Where these conditions use the word ‘you’ or ‘your’, it means you as the removal customer. The terms ‘we’, ‘us’, ‘our/s’ refer to Little Loads. It is your obligation to ensure these terms and conditions have been read and understood as ALL work carried out by Little Loads is subject to these terms and conditions.

1. Quotation

The quotation is provided FREE of charge and you are under NO OBLIGATION to accept. The removal quotation issued by Little Loads is a fixed price (inclusive of 14% VAT) based on the fact that the information provided is accurate. Little Loads may change the quoted price for the removal or make additional charges if any of the following have not been taken into account when preparing the quotation or if separately confirmed by Little Loads in writing:

i. You do not accept the quotation within 30 days, providing at the time of acceptance a firm removal date which Little Loads agrees in writing.

ii. By reason of your delay, the removal is not carried out or completed within three months of the date of acceptance of the quote.

iii. Little Loads’ costs increase because of currency fluctuations, changes in taxation, freight charges, and diesel/fuel prices beyond our control.

iv. The work is carried out on a Saturday.

v. Little Loads supplies any additional services not included or requested to be included in the quotation, including moving, storing, packing, or wrapping of extra goods (these conditions will apply to such work in any event).

vi. The stairs, lifts, or doorways at the property are inadequate for free movement of the goods without the need for mechanical equipment or structural alteration, or the approach, road, or drive to the property is unsuitable for Little Loads vehicles and/or containers to get to and load and/or unload within 50 meters of the doorway, and as a result, Little Loads have to carry out extra work not included within the quotation.

vii. Any parking or other fees or charges that have to be paid by Little Loads in order to carry out the removal services on your behalf.

viii. There are delays or events outside Little Loads’ reasonable control.

ix. Items to be lifted/carried/loaded/moved require more than 4 men.

x. If the distance from your front door to where our vehicle can park exceeds 50 meters.

2. Work not included in the quotation

Unless agreed by Little Loads, in writing, they will not, as part of the quoted removal services:

(a) Dismantle or assemble unit or system furniture, fitments, or fittings.
(b) Disconnect or reconnect appliances, fixtures, fittings, or equipment.
(c) Take up or lay fitted floor coverings.
(d) Move storage heaters, unless they are dismantled.
(e) Move items from a loft or cellar, unless properly lit, floored, and safe access is provided.
(f) Move or store any items excluded under clause 4 of these conditions.
(g) Wrapping your items in your own plastic/covers.
(h) Packing of personal items into your own boxes.

Little Loads staff will not be authorized or qualified to carry out such work. It is recommended that a properly qualified person is separately employed by you to carry out these services. Little Loads does not take any responsibility for work not included in the quotation.

3. Your Responsibility

It will be your sole responsibility to:

(a) Declare to Little Loads the value of the goods being removed and/or stored.
(b) Arrange adequate insurance cover for the goods submitted for removal, and/or storage, against all insurable risks.
(c) Obtain at your own expense, all documents, permits, licenses, and/or customs documents necessary for the removal to be completed.
(d) Be present or represented throughout the removal.
(e) Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
(f) Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be, present.
(g) Prepare and properly stabilize all appliances or electronic equipment prior to the removal.
(h) Empty, properly defrost, and clean refrigerators and deep freezers. Little Loads are not responsible for the contents of this equipment.
(i) Provide Little Loads with a contact address for correspondence during removal, and/or storage of goods.
(j) All owner-packed boxes must be sealed and ready for loading prior to our truck’s arrival.
(k) Secure all your valuables such as wallets, cell phones, money, jewelry, handbags, laptops, firearms, etc. (These items will not be transported by Little Loads. If done so, this will be solely at your own risk).
(l) Compile your inventory list and service specifications correctly as the quotation is based on this information.
(m) Ensure that all items are loaded and offloaded and not taken away or forgotten by error.

Little Loads will not be liable for any loss or damage, costs, or additional charges that may arise from any of these matters.

4. Goods not to be submitted for removal or storage

The following items are specifically excluded from this contract unless otherwise agreed as below:

(a) Jewelry, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
(b) Prohibited or stolen goods, drugs, potentially dangerous, damaging, or explosive items, including gas bottles, aerosols, paints, firearms, and ammunition.
(c) Plants or goods likely to encourage vermin or other pests and/or goods likely to cause infestation.
(d) Refrigerated or frozen food, drink, products, or goods.
(e) Any animals and their cages or tanks, including pets, birds, or fish.
(f) Goods which require a special license or government permission for export, import, or translocation.

Such goods will not be removed by Little Loads except with their prior written agreement. In the event that they do remove such goods, Little Loads will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods concerned. If you submit such goods without the prior knowledge and written agreement of Little Loads, they will not be liable for any loss or damage, and you will indemnify Little Loads against any charges, expenses, damages, or penalties claimed against them. In addition, Little Loads shall be entitled to dispose of (without notice) any such goods listed under clause 4.

5. Ownership of the goods

By entering into this contract, you declare that:

(a) The goods to be removed and/or stored are your own property, or
(b) The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.

You will meet any claim for damages and/or costs against Little Loads if these declarations are not true.

6. Charges if you postpone or cancel the removal

If you postpone or cancel this contract, Little Loads may charge according to how much notice is given.

Notification must be in writing by recorded delivery or electronic medium that can provide proof of time and date stamp.

(a) More than 14 working days before the removal was due to start: NIL payable
(b) Less than 14 working days before the removal was due to start: 50% of the full removal charge.
(c) Less than 7 working days: 100% of the full removal charge.

Note: The start of the removal is viewed as the first day that the removal crew is due to be present at the pick-up address.

7. Paying for the Removal

Unless otherwise agreed by Little Loads in writing:

(a) Payment is required:
A 50% deposit will be required to book and secure the move; the outstanding balance will be due on the day of the move. Payment can be made via the following methods:

1. By Electronic Transfer

2. Cash

(b) You may not hold any part of the agreed price for any reason whatsoever unless agreed to in writing by Little Loads.

8. Our Liability for loss or damages

Reference to an item is reference to any one article, suite, pair, set, complete case, carton, package, or other container.

Little Loads’ liability for loss or damage is limited. This is set out in clause 8 (a)(1) below.

(a) Liability for loss or damage

1. In the event of Little Loads losing or damaging your goods, if they are liable, Little Loads will pay you up to a maximum of R200 for the item which is lost or damaged, to cover the cost of repairing or replacing that item OR

2. Little Loads in their sole discretion may choose to repair or replace the damaged item. If an item is repaired, Little Loads will not be liable for depreciation of value.

(b) Other than by reason of Little Loads’ negligence, they will not be liable for any loss, damage, or failure to produce or deliver the goods if this is caused by one or other of the circumstances set out in the following:

i. By fire howsoever caused.
ii. By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action, or other such events outside Little Loads reasonable control.
iii. By normal wear and tear, natural or gradual

deterioration of the goods, or shrinkage.
iv. If the goods are not packed properly by you.
v. By inherent fault, defect, or fragility of the goods.

(c) The removal and storage services carried out are subject to the maximum liability limits and exclusions as specified above.